Cocosnest connects the host, the platform team, local vendors, and the guest—without turning into another booking marketplace.
3
Connected portals
Host, super-admin, guest
1
Operational source
Bookings, people, money, service
0
Bulk messages required
Host-controlled WhatsApp & SMS
Designed around the people doing the work
Every role sees the same underlying booking and property context, expressed through the tools they actually need.
For hosts & owners
Listings, tiny home details, KYC, all bookings, guest messages, stock, expenses, earnings, and owner reporting.
Switch, appliance, WiFi & key guides
WhatsApp/SMS handoff from each booking
Inventory tied to property expenses
For platform operations
Onboard supply, collect host fees, verify vendors, manage service economics, monitor fulfilment, and schedule banners.
Host onboarding pipeline & fee ledger
Vendor compliance and service areas
Catalog price, cost, margin & status
For guests
Upload documents, review submitted details, understand the home, request trusted services, report issues, and share feedback.
Account-free booking access
Service requests with host confirmation
In-stay help and private feedback
The operational spine
From a missing ID to low toiletries or an unconfirmed airport pickup, the product turns scattered information into a clear next action.
Recommended next layer
Staff permissions, readiness checklists, incident logs, vendor SLAs, payout reconciliation, document expiry reminders, and consent history.
Direct, phone, walk-in, and channel records in one operational calendar.
Purpose-based KYC, arrival time, access, caretaker assignment, and audit history.
Stock thresholds, turnover usage, vendor reorder, and expense capture.
Guest discovery, host approval, vendor fulfilment, quotes, and platform margin.
Payments, balances, operating costs, earnings, margin, and owner reports.
Prefilled operational updates that open in the host's own WhatsApp or SMS app.
Role shells, domain records, and workflows are separated. Navigation, cards, or visual style can change while bookings, KYC status, expenses, and service requests retain the same contracts.
Presentation layer
Independent host, super-admin, and guest experiences.
Workflow layer
Approval, fulfilment, messaging, reconciliation, and audit states.
Domain & data layer
Properties, bookings, guests, vendors, documents, inventory, and money.